Privacy Policy

Last updated: 01 Dec 2025

Connex Vault (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store and share your information when you visit our website or interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Connex Vault is a financial technology provider offering modular, white-label banking and payment solutions.

Data Controller:
Connex Vault Limited
Registered office address: 128 City Road, London, United Kingdom, EC1V 2NX

If you have any questions about this policy, please contact us at: info@connexvault.net

2. The Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

• Name
• Email address
• Phone number
• Company name
• Job title
• Enquiry details or messages
• Information submitted through contact forms or demo requests

Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Cookies and similar tracking technologies

Information from third parties

We may receive basic business contact information from:

• Referral partners
• Public business databases
• Marketing or analytics tools

3. How We Use Your Information

We process your personal data for the following purposes:

• To respond to enquiries and provide customer support
• To arrange consultations, demos or partnership discussions
• To send updates or marketing communications (with your consent)
• To improve our website and services
• To maintain website security and prevent misuse
• To comply with legal or regulatory obligations

4. Legal Bases for Processing

We rely on the following legal bases under the UK GDPR:

• Consent — when you subscribe to marketing or provide optional information
• Contractual necessity — when responding to service or partnership enquiries
• Legitimate interests — such as improving our website or analysing traffic
• Legal obligation — for compliance, record-keeping and regulatory requirements

5. Cookies

We use cookies and similar technologies to operate the website, understand user behaviour and improve performance.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy (available separately).

6. How We Share Your Information

We may share your data with:

• Technology providers (hosting, analytics, CRM, email services)
• Professional advisers (legal, compliance, accounting)
• Partner institutions when you request information about their services
• Authorities where legally required

We do not sell your personal data.

7. International Transfers

Some service providers may process your data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK-approved standard contractual clauses, or
• Adequacy regulations applicable to the receiving country

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal or regulatory requirements.

Typical retention periods:

• Enquiry and contact form data: up to 24 months
• Marketing data: until you withdraw consent
• Website analytics data: per provider’s standard retention settings

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Object to processing
• Restrict processing
• Withdraw consent at any time
• Request data portability

To exercise your rights, contact us at info@connexvault.com.
We may request identification before responding.

10. Marketing Communications

We will only send marketing communications if you have opted in.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

11. Security Measures

We take reasonable technical and organisational measures to protect your data, including:

• Encrypted data storage where appropriate
• Access controls and authentication
• Secure hosting and network protections
• Regular system monitoring

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices, and we encourage you to review their policies.

13. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated “Last updated” date.

14. Contact Us

For questions about this Privacy Policy or our data practices:
Email: info@connexvault.net
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Attn: Data Protection Officer